Safety on Thundr

1Your three controls

Three tools, constantly confused, doing three different jobs:

2What moderation does

Reports are reviewed around the clock, by people, not only by automation. Accounts that break the rules get restricted or removed.

Here is the honest limit: moderation is a response, not a force field. A review happens after a report, which means the first line of defence in any given chat is you tapping Next. We would rather you understood that than believed a chat has been pre-screened before it reaches you. It has not.

The rules themselves are on the community guidelines page.

318+ — the rule we enforce hardest

Thundr is strictly for adults. You must be 18 or older to use it. There is no version of this service for anyone younger, and no context in which a minor belongs in a chat here.

If you believe you have matched with someone under 18, report it immediately — do not just skip. Skipping sends them to the next stranger and leaves us with nothing to act on. A report is what puts the session in front of a reviewer.

The same applies to anything that looks like coercion, trafficking, or content involving a minor. Report it here, and report it to your local authorities. We act on what reaches us, and a report is the only thing that does.

4What never to share

You start with no account, so a stranger learns only what you choose to tell them. Keep it that way:

• Your full name, address, workplace or school. A first name is plenty.
• Phone number, email, or social handles — especially early. A handle is often enough to find everything else about you.
• Anything financial. No card details, no bank details, no crypto wallets, no payment apps. There is no legitimate reason for a stranger in a random chat to need any of it.
• Identifying background. A visible street sign, a uniform, a package with your address on it — people have been located by less.

5What a camera really exposes

Anonymous does not mean invisible, and we will not pretend otherwise. Everything you say or show is seen by the person on the other side, and anyone on any video platform can run a screen recorder. That is true of every service of this kind, including this one. There is no technical control — here or anywhere — that can stop it.

So the practical rule is simple: do not do anything on camera you would mind being recorded. If a chat starts pushing you toward something you would not want saved, that is the moment for Next.

If you would rather not be on camera at all, Thundr also runs in voice and text modes. Choosing one of those is not a lesser way to use the site.

6Scams that target video chat

• Sextortion. Someone encourages explicit behaviour on camera, records it, then demands money. If this happens: do not pay — paying reliably leads to further demands. Stop contact, keep the evidence, report it here and to your local authorities.
• "Move to another app." Pressure to switch platforms early is a common opener, because the other platform has no moderation and no report button.
• Investment and crypto pitches. A stranger in a random video chat who steers toward money is not there to talk.
• Fake links. Nothing on Thundr requires you to visit an outside site to keep chatting. A link that claims otherwise is not from us.

7If something went wrong

In the moment — Report, in the chat. It carries the session with it, which is what a reviewer needs.

Afterwards — write to [email protected] with the date, rough time and your timezone. Be aware that an email arrives without the session attached, which makes it much harder to act on than a report filed in the chat.

If you are in danger, or a crime may have occurred — contact your local emergency services or police first. We are a product team, not law enforcement, and we would rather say that plainly than have you wait on an email.